THE SOLUTION

IUPUI One-Spot: A single platform that helps ease out campus life for a student

IUPUI One-Spot is an an intuitive, easy to use kiosk based system accessible in lobbies all across campus that allows the user to, easily perform a range of functions related to student and campus life.

Range of functions includes:

  • Scheduling meetings with professors
  • Reserve study places
  • Sign up for events
  • View bus routes
  • View campus maps
  • Check notifications/messages

PROJECT GOALS

What does the success look like for this project?

In order to reach to a finished product, we listed down some success metrics which acted as a benchmarking tool in our design process. My team and I constantly referred to these when we hit a roadblock.

Ease of use

Students should be able to use the kiosk to perform the activities without any help.

Organization

Making sure that there is a need to maintain each and every student information and privacy.

Cross platform

Students should be able to leverage all the feaures & functionalities of the kiosk when not on campus.

Accessibility

Considering people with disabilities, and other health conditions, a well designed kiosk should be placed at certain vantage points where it will be easily accessible.

Discoverability

Ensuring the student will easily locate the kiosk and start interacting with it, is of prime importance.

User experience

Extending the scope of this project to not only students but also for guests visiting the campus for various reasons.

EXPLORATION

Inspiration behind the concept

The problem of an improper and a complex system affected my life as a student. I was looking for a one stop shop for most of the functions a student needed to perform on campus. Being an international student, I studied the information kiosks stationed at vantage points for travelers in airports. Getting passengers the correct flight information and direction to their gates in a simple manner was admirable and extremely useful. The germ of the idea began from there and I based the IUPUI One-Spot model on similar principals as the airport information kiosks. 

Conceptulization & brainstorming

Early iteration of our project allowed us to explore different ideas furthering us in the design process and allowing the team to better grasp the concepts we had been working through.

Above, are the photos of my team working through design concepts and ideating on the system.

Storyboarding

There was a need to visualize and empathize a student’s scenario around a kiosk. To make this possible, we created storyboards to check if a kiosk was a right deal.

User Journey

I created user journey maps based on the current systems being used by the students on campus to schedule meetings, reserve rooms for group studies, signing up for events and commenting on campus. This gave us a clear picture of all the issues involved while doing the above tasks.

Scheduling Meeting

Room Reservations

Event Registration

Find bus routes on campus

INSIGHTS

Problems found

Based on the issues we found during the journey mapping, we listed the main problems which were of a major concern. We merged all the issues under main 3 categories to keep it simple.

Meeting with faculty

  • For students, scheduling a meeting with a professor became a complicated task as they had to follow multiple procedures like sending multiple emails back and forth and followups became a tedious process.

Reserve study spaces

  • There was no system in place for students to book meeting rooms for group projects, or even meeting with their professors.
  • Double bookings created more confusion and frustration. 

Finding places on campus

  • There were various different websites for booking meeting rooms, navigating through campus, scheduling meetings, getting to know about upcoming events etc, which resulted in more confusion and a wastage of time.

DESIGN DECISIONS

Touch based interface for quick & easy access

The system needed to be designed for touchable interactions and to be made easy to use through clear navigation, find-ability, and using visuals to guide the user through the interaction process as much as possible. We sketched a simple dashboard view upon login that offers users full funtionalities. As some of the functionality of this system would be ideal for both students and non-students alike, a guest user dashboard with limited functionality has been included and iterated up on as well.

Above are a series of some of our original sketches, for exploring our design ideas.

Envisioning the kiosk in the campus lobby

Paper & hybrid prototypes created for visualization

Informal cognitive walkthrough using sketches & paper prototypes

To receive early design feedbacks, Informal walkthroughs were conducted with three potential users. Users were all walked through the sketches and paper prototype, with the facilitator describing and explaining the core functionalities the system provides and how the user is envisioned to use it. Below are some of the responses to the design:

Onboarding Process

  • Users can login using the university ID and get access to the main dashboard. 
  • Idle mode for kiosk displays the important upcoming events and deadlines.
  • Students can leverage this display bulletins to keep themselves informed.

Upcoming events displayed when idle.

Guest login screen

Main menu dashboard

Guest dashboard

Setup a meeting

  • The user can easily access the system to search for professors and propose a meeting time.
  • Searching for a professor can be done through tabs or through searching directly, resulting in a list selection for the user to choose from.
  • Choosing a professor by search allows the user to view their office hours and locations, and contact information including phone and email.
  • From there users are able to propose a meeting time that is sent to the professor for approval.

Upcoming events displayed when idle.

Guest login screen

Main menu dashboard

Guest dashboard

Room & event reservation

 

  • The user can easily choose from several main areas where room reservations are allowed.
  • We envision this being divided into three sections-”University Library” rooms, “Campus Center” rooms, and “Conference Rooms”.
  • From there the user will be able to easily adjust time and date to view and select available rooms. 
  • The user needs to select “Events” from the dashboard and select, by month, to view all the events on campus that require signing up or RSVP-ing. Clicking on an event would provide details on the event including a short description and the time and date.
  • The user will have the option to “Sign Up” available to them if they wish to attend the event.

Room reservation menu

Room reservation based on availability

List of upcoming events for registration

Map & bus routes

 

  • The system integrates with university’s web-based interactive maps to provide users with a quick and accessible campus map to assist them in navigating through the large urban campus.
  • In its current functionality, the map allows for toggling of Accessibility, Building Names, Buildings, Parking, and Emergency and Safety.
  • IUPUI One Spot also features on campus bus service assistance. This will allows users to quickly walk up to the kiosk and toggle on or off the bus routes they wish to view, as well as see in real time the location of the busses and their next stops.

Floor maps on campus

Direction to a specific room on campus

Find bus routes on campus

Check Notification

 

  • The system includes a notification center available to all users. This allows users to check their information, stored in chronological order, of upcoming events they have registered for or for meetings they have scheduled with professors or personnel.
  • This feature also allows users to cancel scheduled events or meetings should the need arise.

Notification for schedules meetings & events

Cancellation of the scheduled events

Cancellation acknowledgment

WIREFRAMES

User flow

USER TESTING

Think aloud protocol

Think Aloud Protocol was utilized for our prototype testing with three participants based on 6 task which involved loging in to the kiosk, scheduling meetings, library room reservations, career fair RSVP & cancellation, finding a bus route & getting to a classroom on the campus.

  • Users liked logging in using University ID to avoid the double verification login
  • Users found the floor maps complicated. They expected a Google Maps Navigation Experience.
  • Scheduling a meeting with your professor is too constrained. I wanted to explain myself.
  • Registering for an event usually involves filling a form, it’s inconvenient to fill out a form on a kiosk.

FUTURE WORK

Design wishlist

  • Start & End Mapping for Campus Floor Maps to better direct users to their desired location
  • Mobile Application & Canvas integration support to allow users to complete these functions when away from a campus lobby.
  • Push notifications to allows users to set reminders for events, meetings or other that would be pushed to their phones.

In addition, we would like to continue usability testing to refine and strengthen the overall layout and usability of the system. Further prototyping and testing with mobile and university portal integration would give us a better look at the possible scope and impact of our proposed system, allowing us to truly gauge its desirability, feasibility and ease of use. 

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